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Considering Salesforce Communities?

February 17, 2014 by  
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Salesforce Communities (previously referred to as portals) allow for even greater engagement and collaboration with customers, partners, suppliers, etc. Communities go beyond portals by adding social collaboration, extensive branding, customization, and mobile access while retaining both enterprise security and tight integration with business processes.

While Salesforce offers communities that require no programming, but rather just “point & click” configuration, your business may require more than the standard functionality. To meet your exact needs it may be best to develop a custom community. But how to begin?

Whether you are looking to build a branded public community or a private community, Snapptraffic Consulting is ready to develop your ideal community. As a team of consultants, Snapptraffic has the expertise to help you with any Salesforce.com issue you may face. We would be glad to speak with you up to an hour for FREE to discuss your needs.

Snapptraffic Consulting OffersSalesforce Communities 450

  • Salesforce Customer or Partner Communities custom designed to match the look & feel of your website
  • Expert, on demand Salesforce help to design the system behind the community, even those parts being used by your internal users if necessary
  • The technical expertise to architect your community, build it based on your design inputs, and develop all the systems necessary to provide a great experience for your customers or partners
  • Flexible Scheduling, meet when it’s convenient for you
  • Online meetings, avoid the cost of travel by meeting online

Keep reading for more on how Snapptraffic can help with custom designed communities to meet your needs.

Get Help Choosing and Building the Community You Need

You may know that you need to give your customers or partners access to your Salesforce data in some way, but unsure of the best community option, or the best Salesforce licensing option. There is a BIG difference between the pricing models offered by Salesforce, some licenses are as much as $35/month/user, others as inexpensive as a few pennies, or even FREE. Choosing the correct licensing option is critical.

Then when it comes to building your community, having the correct team in place is also important. Building communities on Salesforce requires more than a knowledge of the standard web-development tools. We’ve got the expertise to build the community you need.

Custom Webpages to Display Salesforce Data

Maybe a full Salesforce customer or partner portal is more than you need. You may have a need to simply display Salesforce data on a website visible to the general public. In this circumstance, buying a Salesforce license would be impractical, and thankfully, not needed. We can build web pages, hosted by Salesforce, which anyone can visit without a license.

The system that provides this capability is called Salesforce.com Sites. These sites pages can show any data from your Salesforce.com instance, limited only by the feature and functions you care to provide. These can have any look that you desire, and can have any functionality you want to build into them. Typical examples are pages like:

  • displaying Job Listings in your company and accepting applications for those
  • showing a department in your company work generated by another department
  • receiving leads, cases, or other information that you want to gather from website visitors

These pages are fully interactive and work much like a portal, with the major difference being that a Salesforce customer or partner portal user has a user record in your Salesforce system (which you purchase as a license from Salesforce) and a site visitor doesn’t. Yet the site visitor can still enter information and even search through your Salesforce data, limited by the functionality you care to provide.

Ready to Learn More?

As a team of consultants, Snapptraffic has the expertise to help you with any Salesforce issue you may face. From initial implementations, to custom development, to communities, we can solve your Salesforce problem quickly and inexpensively. You can learn more about our services by clicking the appropriate links. Please use the contact us page to setup an initial consultation. We would be glad to speak with you up to an hour for free to discuss your needs.

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Our bottom line guarantee is that you receive value from everything we do. If you decide that our work does not satisfy the requirements you gave us, we won’t charge you for the work. If you are not happy, you don’t pay. We like happy customers who feel like they got their money’s worth.

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